Teufelhunde
Well-Known Member
- Joined
- Jan 4, 2020
- Messages
- 520
- Reaction score
- 478
I am a returning brewer, and decided to do a couple of kits to get back into the swing of the game. I ordered from Morebeer and they printed a shipping lable on Mar 6 using the post office. I kept checking tracking and the post office seemingly has "misplaced" my order. This morning, I emailed Morebeer calling their attention to this and asking how long we should wait before assuming it was not "delayed" as the post office said, but actually lost. Immediately, I got the obligatory auto generated email, thanking me for contacting them, blah blah blah.
Less than an hour later, I had an email from a CSR telling me that they consider anything not delivered a week after shipping, they consider lost, and attached was an invoice for the replacement order that they were shipping out to me. They must put those replacement orders at the front of the line, because less than an hour after that, I had an email containing shipping/tracking info for the replacement order. They used Fedex this time, and while it doesn't say, I'm gonna guess that it will be two day service, not standard ground.
Anyway, it the days of declining/non-existent customer service (NB are you reading this?), kudos to Morebeer for handling this cheerfully and promptly.
Less than an hour later, I had an email from a CSR telling me that they consider anything not delivered a week after shipping, they consider lost, and attached was an invoice for the replacement order that they were shipping out to me. They must put those replacement orders at the front of the line, because less than an hour after that, I had an email containing shipping/tracking info for the replacement order. They used Fedex this time, and while it doesn't say, I'm gonna guess that it will be two day service, not standard ground.
Anyway, it the days of declining/non-existent customer service (NB are you reading this?), kudos to Morebeer for handling this cheerfully and promptly.