I am very sorry for the confusion caused by our site listing it out of stock but not letting you know once you placed an order. It is kind of weird place in our policies and procedures that I will get addressed.
Thanks,
Ed
MrNic,
Sorry to not replay sooner to your post. I did see it and we have fixed the mill up with a fresh knurling and new bearings, and the crush is looking mighty fine now. Thanks for letting us know you were having issues. If there is anything I can do for you please let me know.
Ed
Hey guys please help me out if you talk to someone about your order and feel like your not getting treated properly ask to talk to me about it specifically. Make sure you get the name of the person you talked to so I can do the coaching and training portion needed to get everyone where I want...
I ma very sorry for the troubles. We have moved the website over to a new server as part of an expansion project to improve the website, and we had some issues that were not caught. Including not receiving emails from the contact form on the website, and a few orders kind of getting stuck in...
I just went and checked out the mill personally, and looked over the crush. I will say that I would like it a but better than what I saw coming out though the gap was set to where we have always set it in the past. With that being said I am tightening the gap due to some of the grains having...
We are catching up quickly from our backlog.
Made some good strides with an inventory system. Still some things to work out but light at the end of the tunnel.
Thanks,
Ed
We have moved away from them as of now. We had lots of trouble getting them in stock, so we stopped carrying them. If we can get a consistent supply I would bring them back.
So do most of our customers. For every customer that orders individual grains there are 4-5 customers that build recipes and order them.
Granted the recipe section of the website needs to be better arranged and sorted.
Sorry but the fermentation buckets do not have volume marks. The 5 gallon mark is right where the handle connects to the bucket. We have plenty of them in stock.
Thanks,
Ed
I wanted to throw in a couple of words to everyone that has had issues with out of stocks.
I am well aware of our issues with the website showing things that are out of stock. We turn over inventory very quickly, and it is a very difficult task to keep up with everything. I agree that we...
The quality is very high. Pretty much everyone uses Briess LME in bulk since they are the only producer that is within the country. We go through hundreds of pounds a week so no drum is in the store longer than a week.
Thanks,
Ed
Lots and lots of hops in today.
NZ Hallertau
NZ Moteuka
Styrian Bobek
Styrian Aurora
Australian Helga
Australian Stella
Australian Super Pride
Australian Topaz
Australian Pride of Ringwood
Australian Galaxy
Nelson Sauvin