Welcome to HBT. I'm sorry about your experience with Northern Brewer. I've never ordered from them because their prices are high on the things I order. I quit ordering from Midwest when Northern Brewer bought them. They were sold to AB-InBev and then sold to a private investment group. Recently they bought Austin Homebrew and Adventures in Homebrewing. Apparently they are having trouble digesting all this and servicing it all from one place. There are several threads threads on recent troubles with these places. My advice is to find a new place to order stuff from.
Here are some possibles: Atlantic Brew Supply, Home Brew Ohio, Label Peelers, More Beer, Rite Brew, Williams Brewing. There are others and, depending upon where you live, a local shop my be good. Check the pricing and availability of what you want from some places other than Northern Brewer.