First, I have to start off by saying...
WHITE LABS CUSTOMER SERVICE SUX BALLS!
So, here is the story. I bought two White Labs Yeast Strains through The Pursuit Supply company. The yeast is distributed via LD Carlson.
The yeast strains are WLP400 (1 pkg) and WLP410 (2 pkgs)...Witbier and Witbier II respectively. The WLP410 is a platinum yeast strain and it is only available in May/June. Since The Pursuit Supply didn't have them, they ordered them from LD Carlson and I had them a couple days later...May 18th (they called me and I drove right there and picked them up).
Now, when I got home, I noticed the dates on the yeast were weird. The WLP400 (year round) was packaged a month before on April 18th. With shipping and distribution...not that big of a deal. The PLATINUM strain (two pkgs) which are only available MAY/JUNE were packaged in January (14th) and had a Best by: JUL 12 date on them...less than two months after I got it.
I wrote White Labs and they didn't want anything to do with it. Told me they had no control of what the distributor does with the yeast. Hold on...for a yeast that is only available May/June WHY were they packaging it in January?
Got in touch with LD Carlson...rep there said they get White Labs shipments weekly...and she'd get to the bottom of it. That was May 20th.
Just now hearing back. White Labs literally told the rep that it was a "typo" and that it expires on JUL 12. NO ****! There is no typo. LD Carlson didn't receive that yeast till May 4th. WTF is White Labs thinking? I'm literally speechless.
WHITE LABS CUSTOMER SERVICE SUX BALLS!
So, here is the story. I bought two White Labs Yeast Strains through The Pursuit Supply company. The yeast is distributed via LD Carlson.
The yeast strains are WLP400 (1 pkg) and WLP410 (2 pkgs)...Witbier and Witbier II respectively. The WLP410 is a platinum yeast strain and it is only available in May/June. Since The Pursuit Supply didn't have them, they ordered them from LD Carlson and I had them a couple days later...May 18th (they called me and I drove right there and picked them up).
Now, when I got home, I noticed the dates on the yeast were weird. The WLP400 (year round) was packaged a month before on April 18th. With shipping and distribution...not that big of a deal. The PLATINUM strain (two pkgs) which are only available MAY/JUNE were packaged in January (14th) and had a Best by: JUL 12 date on them...less than two months after I got it.
I wrote White Labs and they didn't want anything to do with it. Told me they had no control of what the distributor does with the yeast. Hold on...for a yeast that is only available May/June WHY were they packaging it in January?
Got in touch with LD Carlson...rep there said they get White Labs shipments weekly...and she'd get to the bottom of it. That was May 20th.
Just now hearing back. White Labs literally told the rep that it was a "typo" and that it expires on JUL 12. NO ****! There is no typo. LD Carlson didn't receive that yeast till May 4th. WTF is White Labs thinking? I'm literally speechless.