BrotherJames
Member
- Joined
- Jun 1, 2017
- Messages
- 14
- Reaction score
- 5
TL;DR: The Perlick 650SS flow control faucets will fit on the Beverage Factory's homebrew package's upgraded SS triple-tap tower (Kegco brand), and the Beverage Factory's customer service is out of this world.
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So, I'm only in my first week of having my new Kegco HBK309B-3 kegerator set up, but everything seems to be working fine. (That model is the black Kegco 309 kegerator with the beverage factory's homebrew connection and upgrades package. It's a GREAT DEAL!)
But it's the Beverage Factory Customer Service that I want to tell you about. Their sales folks were extremely knowledgeable and helpful when I ordered the unit, and all the upgrades I added to it / changed on it. But they got one thing wrong, and told me the Perlick 650SS flow control faucets wouldn't work on the homebrew package's upgraded triple SS tower. So I got 630SS faucets.
When I was assembling it, I could see that the 650SS faucets would fit just fine with this tower, so I called them and they were super-cool about it. They apologized several times (I wasn't asking for an apology, nor was I upset, but it they were extremely curteous and helpful, and even offered an apology from my original sales rep for giving me the wrong info).
Their tech support person said she'd go and assemble a triple tower with the 650SS faucets and would call me back. In 20 minutes she called me back and told me they do work, and went to great lengths to remedy my situation. I'm not going to get into specifics, but they were very generous in helping facilitate the exchange.
I will be recommending Beverage Factory to anyone wanting to buy a kegerator or other beer equipment, and I'll be checking with them before I shop anywhere else.
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So, I'm only in my first week of having my new Kegco HBK309B-3 kegerator set up, but everything seems to be working fine. (That model is the black Kegco 309 kegerator with the beverage factory's homebrew connection and upgrades package. It's a GREAT DEAL!)
But it's the Beverage Factory Customer Service that I want to tell you about. Their sales folks were extremely knowledgeable and helpful when I ordered the unit, and all the upgrades I added to it / changed on it. But they got one thing wrong, and told me the Perlick 650SS flow control faucets wouldn't work on the homebrew package's upgraded triple SS tower. So I got 630SS faucets.
When I was assembling it, I could see that the 650SS faucets would fit just fine with this tower, so I called them and they were super-cool about it. They apologized several times (I wasn't asking for an apology, nor was I upset, but it they were extremely curteous and helpful, and even offered an apology from my original sales rep for giving me the wrong info).
Their tech support person said she'd go and assemble a triple tower with the 650SS faucets and would call me back. In 20 minutes she called me back and told me they do work, and went to great lengths to remedy my situation. I'm not going to get into specifics, but they were very generous in helping facilitate the exchange.
I will be recommending Beverage Factory to anyone wanting to buy a kegerator or other beer equipment, and I'll be checking with them before I shop anywhere else.