Well my order finally arrived, a few days shy of a month after it was initially ordered. The little poppet thingy in the one of the pinlock posts is loose and falls out, nothing holding it or the spring in place. After the three emails and a PM that went unanswered, and a phone that is never answered and continues to have a full mailbox...I'm not even going to bother trying to send it back for a replacement.
Again, don't blame you Matt if the shipment was lost. If it had at least made it to my door I wouldn't have even bothered you. But when you enter into an agreement with someone, and accept their money...they deserve some form of communication when things go wrong. If this is too much for you, then in the future you may just want to refund people's money before you ignore them.
I do appreciate you sending it again. But for the sake of customer retention you may want to start responding to customers in other areas other than these forums. People shouldn't have to track you down here and shame you publicly to get attention concerning the item they paid good money for.
Have a good one and hope things settle down for you soon.
Again, don't blame you Matt if the shipment was lost. If it had at least made it to my door I wouldn't have even bothered you. But when you enter into an agreement with someone, and accept their money...they deserve some form of communication when things go wrong. If this is too much for you, then in the future you may just want to refund people's money before you ignore them.
I do appreciate you sending it again. But for the sake of customer retention you may want to start responding to customers in other areas other than these forums. People shouldn't have to track you down here and shame you publicly to get attention concerning the item they paid good money for.
Have a good one and hope things settle down for you soon.