thumpersk_a
Well-Known Member
I posted this awhile back not knowing this review chat forum was here. But i thought it was important so im putting it in here for the record.
Hey all. I built a keezer and needed a tower cooler for it and the party we are having in a couple days. Being short on time i decided to order a COLD TOWER, tower cooler. This item arrived and would not work. Little bit of diagnosis revealed that the Female DC power plug on the blower unit had the wires fastened to the terminals with hot glue only. There was absolutely no solder. I guess they don't verify their products functionality before shipping it. After fixing the problem the unit appears to work ok. I notified cold tower and here was their response.
"I understand your concern, but I cannot warranty a unit that was disassembled and worked on. In order for me to provide a warranty, I have to have the unit returned to me so I can verify the problem. If you had contacted me when you found the unit to not be working, I would ve initiated a return at no cost to you."
I guess their lack of quality and quality control and ability to assemble electronic goods speaks for itself.
Hey all. I built a keezer and needed a tower cooler for it and the party we are having in a couple days. Being short on time i decided to order a COLD TOWER, tower cooler. This item arrived and would not work. Little bit of diagnosis revealed that the Female DC power plug on the blower unit had the wires fastened to the terminals with hot glue only. There was absolutely no solder. I guess they don't verify their products functionality before shipping it. After fixing the problem the unit appears to work ok. I notified cold tower and here was their response.
"I understand your concern, but I cannot warranty a unit that was disassembled and worked on. In order for me to provide a warranty, I have to have the unit returned to me so I can verify the problem. If you had contacted me when you found the unit to not be working, I would ve initiated a return at no cost to you."
I guess their lack of quality and quality control and ability to assemble electronic goods speaks for itself.
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